Refund and Cancellation Policy

Effective date: September 18, 2026 Last Updated: September 18, 2026

This Refund and Cancellation Policy applies to paid subscriptions for Tailored (“Tailored,” “we,” “us,” or “our”).

Paddle is our authorized reseller and Merchant of Record. Paddle processes subscription payments, renewals, cancellations, and refunds on our behalf.

Refunds

Tailored offers a full refund when a refund is requested within 14 calendar days of:

• your initial subscription purchase; or
• the renewal of an existing subscription.

This policy applies equally to monthly and annual subscriptions.

If a refund is issued, the corresponding paid subscription and paid access will end. Your account may be downgraded to Tailored’s Free plan and will become subject to the features, storage limits, and other restrictions applicable to that plan.

Refund requests submitted more than 14 calendar days after the applicable purchase or renewal will generally not be approved. We may approve an exception for circumstances such as:

• a duplicate or erroneous charge;
• an unauthorized transaction;
• failure to provide the purchased service;
• a material technical problem that prevents use of the service and cannot reasonably be corrected; or
• another circumstance in which a refund is required by applicable law.

All refunds are processed by Paddle. Paddle retains authority to approve or issue refunds in accordance with its Buyer Terms, payment-network requirements, and applicable law.

Cancellations

You may cancel your subscription at any time.

Unless a refund is issued, cancellation takes effect at the end of your current paid subscription period. You will retain access to paid features through the end of that period, after which your account may be downgraded to the Free plan.

You will not be charged again after the cancellation becomes effective unless you subsequently purchase or reactivate a paid subscription.

Cancellation does not entitle you to a prorated refund or credit for unused time remaining in your current subscription period.

Suspended or Terminated Accounts

Tailored may suspend or terminate an account that violates our Terms of Service or Acceptable Use Policy.

If your account is suspended or terminated because of such a violation, you will not receive a refund or credit for unused subscription time, except where required by applicable law or determined otherwise by Paddle.

Suspension or termination does not affect any amounts owed or other obligations incurred before the effective date of the suspension or termination.

How to Request a Refund or Cancel

You may request a refund or cancel your subscription by:

• using the subscription-management options available in your Tailored account;
• contacting us at [support email address]; or
• contacting Paddle through the subscription-management or support link included in your Paddle purchase receipt.

Please provide the email address associated with your Tailored subscription and sufficient information to identify the applicable transaction.

Approved refunds are returned through Paddle to the original payment method. The time required for the refund to appear may depend on your payment provider or financial institution.

Consumer Rights

Nothing in this policy limits or excludes any refund, cancellation, withdrawal, warranty, or other consumer right that cannot legally be limited or excluded.

Paddle may issue refunds or provide other remedies in additional circumstances under its Buyer Terms or applicable law. If this policy conflicts with a mandatory legal requirement or an applicable requirement imposed on Paddle as Merchant of Record, that requirement will control.